Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.
In most circumstances, we will process your order within 24 hours of receipt. If you order on the weekend, it will not be sent out until the following week. We will package all items available from our shelf and charge your credit card for the amount of the items plus applicable sales tax. (For more information about our Credit Card policy, please scroll down.) We will send you an e-mail confirmation that your order is ready for pick up. A copy of your Receipt or a photo ID may be required for pick up.
If we do not have some items on our shelf at the time of packaging, we will state which items are not available in our Confirmation to Pick Up e-mail. You may notify us via return e-mail or at the time of pick up if you would like us to Special Order the remaining items. Extra charges may be incurred in some cases.
Most orders are shipped using Priority mail which is a 2-5 business day delivery. We use the United States Post Office .
If you need to track your shipment, please refer to your Order Number on your order Receipt. Please call our store or send us e-mail with your request and we will respond with a status report as soon as possible.
Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.)
Order Amount (dollars) = Shipping Cost
$0.00 – $99.99 = $7.00
$100.00 – $99,999.99 = $0.00
State sales taxes are applied to all shipments within our home State. Sales taxes are not applied to shipments for destinations outside the State. Sales taxes vary according to the category of item ordered and are calculated at the cash register. State tax is charged in accordance with the law and all tax collected is remitted directly to the State and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.
Payment for orders will be made via your credit card upon picking and packing the order. Sales tax and shipping charges will be added if your order is being shipped to the address on your Order Confirmation. Your credit card will be charged on the day that your order is shipped. You will receive an e-mail confirmation that your order has been shipped and your credit card charged.
If your order is to be picked up at the store, we will charge your credit card at the time that the order has been packaged and ready for pickup. We will notify you via e-mail that your order is ready and that your credit card has been charged. If your order is not picked up within 14 days of Notice for Pickup, we will return the items to your shelf and credit your credit card for the amount of the order minus a $5.00 restocking charge.
Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 30 days from the date of purchase.
Refunds may be provided for opened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. We reserve the right to deny a refund. A copy of your receipt is required for a refund.
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.
Credit Card Processing Policy
We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed when you order the product(s), we never see your card information. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number.