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Return Policy

We will gladly refund or exchange any unopened product within 30 days of purchase with valid receipt. We cannot refund or exchange food items unless the product causes illness or adverse reaction. We will exchange or give store credit for any unopened product that is not expired without receipt. We will not refund or exchange any opened or used product without a receipt. Some exclusions will apply, see store for details.

Reusable Shopping Bag Policy

As of June 2023, Abby’s will start phasing out single-use bags at checkout and customers are encouraged to bring a reusable bag!

For every reusable bag customers bring that’s filled at checkout, we will donate 5¢ to a designated charity that we rotate each quarter.

What if you forget your bags? No worries! We will have complimentary boxes available for reuse (while supplies last) and reusable bags will be available for purchase starting at $3.

*Our previous 25¢ reward program for reusable bags will be discontinued.

Competitor Coupons Policy

We gladly accept local health food store coupons from Whole Foods, Nutrition Smart and Sprouts.

Only original printed coupons are accepted. Abby’s holds the right to deny ANY coupons with discrepancies. Coupons may not be combined with any other offer. One per customer, per purchase, per day. No expired coupons accepted. Excludes Dr. Chi and Chantilly Products.

Military Discount Policy

We are proud to support our military.

Take 10% off in the following departments:

  • health & beauty
  • produce
  • grocery
  • café

Plus, an additional 5% off our every day low price in the nutrition department.

Exclusions apply. Simply show your military I.D. at checkout.

Service Animals

Service animals are allowed in the public areas of the store.

They are not allowed in shopping carts at any time. Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is allowed to go.[1]

Service animals must be under the control of its handler.

We will accommodate a customer with a personal shopper if their service dog was asked to be removed from the premise due to the reasons mentioned below. A service animal must be under the control of its handler. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. A person with a disability cannot be asked to remove their service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken.1

Pets and emotional support animals are not service animals and cannot come into the store.

You may not bring them inside, even if they are held in your arms or a bag. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. 1

Under state law, service dog fraud is a second-degree misdemeanor that may incur up to $500 in fines and up to 60 days in jail. A convicted individual must perform 30 hours of community service for an organization that serves the disabled. 2